Frequently Asked Questions
Simply browse our website or call us at 833-206-2945. You can browse online by category or collection, or simply search for the products you need by name.
It's simple! Just select the prescription item, and proceed to checkout. You will be prompted to enter your pet’s information and your vet’s information. Then we will do the work for you in obtaining that prescription from your veterinarian. If you prefer, you may mail your pet's prescription to us at:
2450 E Guadalupe Rd Ste 110
Gilbert, AZ 85234
For recurring orders that already have an active prescription on file, most orders will be processed the same day and shipped in 1-3 days, depending on courier and geography. Orders that require prescription approval or compounding may take longer to ship.
We offer free shipping for orders over $49.
We do not ship items internationally.
Please Do Not Attempt To Place A Prescription Order If You Live In The Following States: Alabama, Arkansas, District of Columbia, Georgia, Idaho , Louisiana, Maine, Maryland, Mississippi, Nevada, New Hampshire, North Carolina, Oklahoma, Ohio(No compounds),and South Carolina*If you are placing an order for non-prescription items we do ship to all locations in the United States.